IT Support Technician

Job description

KZD Solutions is a Durban digital innovation company. As well as building systems, we look after them — hosting, maintenance and support for clients across South Africa.

We are looking for an IT Support Technician to be the first person a client speaks to when something is not working, and to see it through to a fix.

Why KZD Solutions?

• You own the problemYou are not passing tickets along. You see an issue from the first call to the resolution.
• Someone senior on handAnything beyond first line gets escalated, and you sit with whoever picks it up.
• We are localOur clients are here, so you meet the people you help.

What you will work on

• Answering support calls and email from hosting and maintenance clients
• Diagnosing website, email and connectivity problems
• On-site visits to client offices around Durban
• Basic server, DNS and mailbox administration
• Keeping a clear record of what was wrong and what fixed it

What we are looking for

• An IT qualification, A+/N+ or equivalent hands-on experience
• Patient and clear with people who are not technical
• Comfortable with Windows, basic networking and email configuration
• A valid driver's licence for on-site work
• Based in Durban. This role is on site

Nice to have

• cPanel or WHM experience
• Some exposure to DNS and hosting
• Any scripting at all

What we offer

• BreadthHosting, email, networks and websites, rather than one narrow queue.
• Room to growSupport is how several of our team started. We promote from inside.
• A clear answerYou hear back from us within 30 days, either way.